Friday, January 18, 2019


Build Your Business with On the Job Tools.

December 18, 2015 by  
Filed under Business, Opinion, Tech/Internet, Weekly Columns

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(ThyBlackMan.com) Want to increase productivity, revenue and customer satisfaction for your home contracting business? There is an app for that; literally. And while it will make you and your business more efficient, it’s important to remember when Bill Gates said about technology.

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency,” Gates said. “The second is that automation applied to an inefficient operation will magnify the inefficiency.”

Use a workflow app designed specifically for home improvement contractors by home improvement contractors regardless of where your business is at the moment. It will take you to the next level and improve efficiency, productivity, revenue and ultimately customer satisfaction.

Features

  • Tired of handwriting estimates and then spending time later transferring online?
  • Dislike having to use a separate program for online sales and marketing?
  • Looking for a more efficient way to manage customer relationships, employees and subcontractors?

If you answered yes to any or all of the above questions, then online workflow tracking tools, like JobProgress, is for you. It allows you to do all that and more right at your fingertips.

Benefits

  • Eliminate chaos to establish order and maximize your profits
  • Invest in mobility so you and your employees have access to2015-Businessplansstrategy job data on-the-go from any web-connected device.
  • Focus on growing your business and customer satisfaction.

“Customer perception is your reality,” Kate Zabriskie, a learning and development industry veteran and author, said.

Tips to improve customer service

  • Listen to your customer’s needs. A customer who feels they are being heard are more likely to become return customer and recommend your business to their family/friends.
  • Only promise what you can realistically deliver on time and on budget. If anything changes, make sure your client knows ASAP.
  • Authenticate a customer’s concerns.
  • Say yes to a request even if the request doesn’t make sense to you and as long as it is reasonable.
  • Be nice, fair and concise when you say no to a customer’s request (yes, the day will come when what a customer wants you won’t be able to deliver). If possible (it won’t delay the entire project or suck the budget reserve dry), you can compromise on another element of the project. Here is a perfect example of what the right online workflow app can do for your business.

“Marketing may fill the sales funnel, and the sales department can close a deal, yet it is the overall impression of the enterprise generated by the quality of customer service that differentiates one enterprise from another,” said Michael Maoz, vice president and distinguished analyst at Gartner. “Translating this general and departmental customer engagement concept into operational components across the enterprise is transforming the definition of customer service from an isolated function into an enterprise objective delivered across all points where the customer “touches” the business.”

Still not convinced a workflow app is what you need for your business? Think about the luxury of accessing work anytime from anywhere. That means if you need to approve an invoice you can still make your child’s football game or take that vacation. Both owners of www.losangelesgeneralcontractor.com and www.spotlesscleaningchicago.com have noted the sheer amount of productivity gains that can come from taking the leap into paperless workflow. Since home improvements are as unique as each customer, we’ve designed multiple packages; call us today to see which one is right for you.

Staff Writer; Greg Short


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