(ThyBlackMan.com) With a large number of guests and visitors checking in and out of your hotel, managing the security of your organization can be a challenging process. The unpredictability of guests and their huge volume makes your hotel possessions vulnerable to violence, theft, and vandalism, which is why you should invest in your businesses’ security. Read on for five effective ways to improve hotel security.
1. Interact with your guests
One of the most effective ways to enhance your hotel’s security is by providing exceptional customer service. Dedicate time to interact with your guests from the moment they check in until they check out. By engaging your guests, you will find out areas you could improve to enhance the overall customer experience. Your employees can also identify guests acting suspiciously, those who appear out of place, or a non-guest who may intend to commit a crime.
2. Conduct staff background check
Often, security breaches and crimes are carried out from the inside by the staff, which is why you should be rigorous when adding new members to your team. Ensure you conduct proficient background checks on all individuals, including criminal convictions, to avoid putting your hotel’s guests and other employees at risk. You could also invest in identity verification technologies such as a biometric authentication system, ID scanner apps, and video-based facial recognition software. A simple ID scan can help to ascertain that you are dealing with the right person.
3. Perform a thorough security risk assessment
Getting a security risk assessment is crucial to improving your hotel security. You should hire a reputable and experienced security company to conduct a thorough risk assessment in order to identify any vulnerabilities and threats to your hotel security. The security company can further suggest the best staffing, tools, and processes to prevent and fix security needs unique to your business.
4. Invest in security cameras
Monitoring all activities in your hotel is an effective way to identify security threats before they occur. However, it can be time-consuming and challenging to monitor activities manually, which is why you should consider investing in a CCTV system. Installing a CCTV system with high-quality cameras improves your ability to monitor every aspect of your establishment, allowing you to stop security threats before they occur and catch criminal activities in the act.
Security cameras can also deter burglars and criminals from targeting your hotel for fear of being watched or caught on camera. In the event of a security breach, CCTV systems provide vital evidence to ensure culprits are caught. Ensure that you familiarize yourself and adhere to hotel security camera laws to avoid compromising your guest’s privacy.
5. Upgrade locks
The lock system is the last line of defense against burglars and thieves. If you are still using traditional keys and locks, it is time to upgrade to an electric lock system. Traditional locks and keys can be copied, creating major threats to guests’ security. Investing in electric locks helps you keep track of who goes in and out of hotel rooms. Be sure to conduct regular lock system maintenance to ensure the hotel’s maximum security.
Endnote
Proper hotel security creates the difference between obtaining returning guests and customers choosing safer options. Familiarize yourself with the above methods of improving hotel security and implement them to develop a safe and welcoming experience for all visitors.
Staff Writer; Roy Jackson